Help Desk Administrator at Trust Technology Solutions, LLC

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Microsoft Office, Technical Certifications, Attention To Detail, Network Knowledge, SQL, Microsoft Windows 10, PC Hardware Troubleshooting, MDT, Financial Services Experience

Industry

Information Technology & Services

Description

Description The Helpdesk Administrator at Trust Technology Solutions is responsible for proactively assisting with end user issues throughout the enterprise involving Operating Systems, software applications, printers and network devices. This Administrator is scheduled to work first shift. Specific job duties include the following: Proactively respond to Help Desk requests to be resolved in a timely fashion Work with technical/development staff and end users to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management Monitor the uptime and availability of network services and nodes Assist in hardware and software upgrades Interface with the users to provide status of events Proactive analysis of processes to eliminate potential errors and optimize procedures Applies knowledge/skills to a range of activities; handles a variety of tasks at once Company Description Trust Technology Solutions, an affiliate of MTC Holding Corporation, is an IT company with a mission to centralize, standardize, and economize information technology services used by MTC Holding Corporation companies, their affiliates and their clients in pursuit of overall enterprise objectives. Those objectives include the delivery of secure, reliable, scalable, and innovative solutions for our financial services clients. We are not a temporary agency or contract service provider. Benefits include: Medical Insurance Dental Insurance Life and AD&D Insurance 401k Profit Sharing Plan Voluntary benefits, including vision, disability, accident and cancer insurance Salary commensurate with experience Requirements Knowledge of Active Directory Microsoft Office expertise Technical certifications (CompTIA, Microsoft) Strong Attention to detail Basic network knowledge (TCP/IP, DNS, DHCP) Basic understanding of SQL Microsoft Windows 10 PC Hardware troubleshooting Familiar with MDT Experience in the financial services industry Trust Technology Solutions is an Equal Opportunity Employer

Responsibilities

The Helpdesk Administrator is responsible for assisting with end user issues involving Operating Systems, software applications, printers, and network devices. This includes responding to Help Desk requests, monitoring network services, and assisting in hardware and software upgrades.