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Help Desk Analyst 1 at NexonIT

Conyers, GA 30013, USA -

Full Time

Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

20.0

Posted On

05 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Technology, Outlook, Apple

Industry

Information Technology/IT

Description

Responsibilities

Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support