- North Chesterfield, VA
- Posted on August 8, 2025
Contract Length: 9 months with the possibility of extending based on performance.
**Richmond, VA candidates ONLY required.
Fully Onsite and Onsite Interviews
The Help Desk Analyst will support client’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
The person selected for this position will work full-time onsite at client’s Headquarters. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required/Desired Skills
Advanced computer skills are required that aligns with the Job Description
Required
8
Years
Ability to multitask and to determine root cause of problems and implement solutions,
Required
8
Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
Required
8
Years
customer relations skills
Required
8
Years
good verbal and written communication skills
Required
8
Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
Required
8
Years
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