Start Date
Immediate
Expiry Date
22 Aug, 25
Salary
0.0
Posted On
22 May, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Communications, Information Technology, Interpersonal Skills, Communication Skills
Industry
Information Technology/IT
Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada and the United States, Farrow manages over 800 employees with 28 offices and warehouses, including those of acquired company Link+ Corporation.
Flexible Job Location - Kitchener-Waterloo, Ontario or Windsor, Ontario
Position Summary
This person is primarily responsible for providing technical support to the Farrow user community. In addition, the help desk analyst completes system operator and administrative functions. Documentation and training for Helpdesk staff expedites the resolution of recurring problems. When required by scheduling or call volumes, this staff member performs call center actions such as call logging, tracking and closing. Calls are passed to an appropriate staff member for onsite service or second-level support when required.
Key Responsibilities
Education and Experience
Competencies, Working Skills & Attributes
Working Conditions, Mental Effort & Physical Requirements
Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request