Help Desk Analyst I at ELEVANCE HEALTH INC

Morphett Vale, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Deployment, Troubleshooting, Customer Support, Mentoring, Application Troubleshooting, Root Cause Analysis, Documentation, Process Escalation

Industry

Hospitals and Health Care

Description

Position Title: Help Desk Analyst I Shift: Job Description: Responsible for deploying software for a user and able to work in conjunction with the Software Delivery team to plan and troubleshoot deployments. Resolves tier 1 and tier 2 escalations by working the more complex and time consuming issues and begin root cause determination. Acts a process escalation point to expedite aged tickets. Responsible for mentoring and assisting other technicians with calls. Assists in choosing the best in class tools for future use. Diagnoses and quickly determines customer(s) issue. Initiates global front-end messages. Performs application trouble shooting, identifies errors, trends and recurring issues. Engages in solutions of RC and documents current and correct policies and procedures. Maintains knowledge documentation and ensures that it is installed correctly. Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years relevant experience; or any combination of education and experience Care meets innovation Our name translates to “providing full and complete care” and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines—two in Manila and two in Iloilo—we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations. We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community. We also recognize the value that our associates bring, and that is why we are committed to providing the same through competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best-in-class amenities to keep associates and their families healthy and secure. At Carelon Global Solutions Philippines, we care for those who provide care. Join us today. We celebrate and leverage our associates' limitless skills, talents, unique perspectives, and experiences. By respecting our people's culture and background, we foster a collaborative and purpose-driven workplace where everyone can grow and thrive in their careers. If you are a recent senior high school or college graduate looking to get a head start in your career, we are the right team for you. Our people-first approach supports professional development by providing associates with the right tools and training that align with their aspirations.

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Responsibilities

Responsible for deploying software and troubleshooting deployments. Resolves tier 1 and tier 2 escalations and assists in mentoring other technicians.