Help Desk Analyst III

at  Robert Half

We are looking for a proficient Help Desk Analyst III to join our team in New York, New York. The successful candidate will play a crucial role in our IT department, providing both remote and in-person troubleshooting for various software and hardware issues. This role will also involve managing office IT equipment and administering Office 365, among other responsibilities.

• Use ticketing software to log and track issues.
• Troubleshoot software and hardware issues both remotely and on-site.
• Onboard new employees and facilitate their IT setup.
• Manage and maintain office IT equipment ensuring its optimal operation.
• Administer and manage Office 365 for all employees.
• Ensure proficiency in Windows 10 / 11 for smooth operation.
• Deploy software using SCCM / InTune as needed.
• Provide support for ‘Citrix Technologies’, ‘Database’, ‘EO/IR systems’, ‘Lotus Notes’, and ‘Microsoft’.
• Manage ‘Active Directory’ and ‘Computer Hardware’ configurations.
• Provide ‘Deskside Support’ and manage ‘Desktop Hardware’.
• Proficient in Citrix Technologies
• Experience with Database management
• Working knowledge of EO/IR systems
• Familiarity with Lotus Notes
• Proficiency in Microsoft Suite
• Experience with Active Directory
• Understanding of Computer Hardware
• Expertise in Configuration Management
• Experience in Deskside Support
• Knowledge of Desktop Hardware
• Ability to troubleshoot hardware and software issues
• Excellent communication skills, both verbal and written
• Strong analytical and problem-solving skills
• Ability to work independently and in a team
• Proven customer service skills
• Ability to multi-task and manage time effectively.
  Technology Doesn’t Change the World, People Do. ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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