WHAT THE IDEAL CANDIDATE MUST POSSESS:

At least one year of experience providing helpdesk and desktop support.
A strong work ethic and exceptional customer service skills.
Demonstrated experience with PCs, laptops, tablets and other hardware.
Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
Detailed experience with Microsoft Office and application support.
Demonstrated skills with supporting remote users.
Working knowledge of help desk ticketing systems.
Basic understanding of computer networking.
Troubleshooting skills with ability to resolve problems quickly and thoroughly.
Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
Good oral communications skills with the ability to interact with all levels of agency personnel.
Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.     
Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.
Job Type: Contract
Pay: $18.00 - $20.00 per hour

Ability to Commute:

• Richmond, VA 23219 (Required)

Ability to Relocate:

• Richmond, VA 23219: Relocate before starting work (Required)

Work Location: In perso

Please refer the Job description for details