• Job Title: Help Desk Analyst (Onsite)
• Duration : long-term contract
• Location : Richmond, VA
• Interview : Only Video

SUMMARY:

Seeking a full-time Help Desk/Desktop Support Specialist to provide exceptional customer service and technical support for desktops, laptops, tablets, and related hardware/software.

REQUIRED SKILLS:

• 3+ years in help desk/desktop support & hardware troubleshooting.
• Strong experience with Windows 10/11, Office 365, remote support.
• Basic networking knowledge & help desk ticketing systems.
• Excellent customer service, communication, and problem-solving skills.

• Troubleshoot hardware/software issues (PCs, laptops, tablets, printers, scanners, monitors, MS Office).
• Support Windows 10/11, Office 365, and remote users.
• Maintain IT hardware/software inventory and assist with refresh upgrades.
• Manage help desk tickets and provide file/application security.