Position Title: Help Desk Analyst
Location: - Conyers, GA
Position Type: Onsite (Contract)
Interview process: In Person only

QUALIFICATIONS:

• 2+ years’ experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
• Knowledge of Apple iOS
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
• Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. Required 2 Years
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2 Years
• Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years
• Bilingual - Spanish Highly desired
• IT Help Desk Call Center exp Required 2 Years
  Job Type: Contract
  Pay: $20.00 - $22.00 per hour
  Expected hours: 40 per week

Education:

• High school or equivalent (Required)

Experience:

• IT Help Desk Call Center : 2 years (Required)
• handling customers, questions, complaints: 2 years (Required)
• Knowledge of Apple iOS: 2 years (Required)
• resolving issues with Outlook, MS Office, Win 7 and 10: 1 year (Required)

Language:

• Spanish (Required)

Work Location: On the roa

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.