REQUIRED / DESIRED SKILLS

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
• Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. Required 2 Years
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Required 2 Years
• Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years
• Bilingual - Spanish Highly desired
• IT Help Desk Call Center exp Required 2 Years

Please refer the Job description for details