Help Desk Analyst at Land Title

, , United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

719583.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Windows Operating Systems, MacOS Operating Systems, Microsoft Office Suite, User Account Management, Incident Documentation, HIPAA Compliance, Data Security, Problem-Solving, Communication Skills, Ticketing Systems, Remote Support Tools, Customer Focus

Industry

Description

Join our dynamic Medical Marijuana Clinic as a Help Desk Analyst and play a vital role in supporting the technology that drives health, wellness, and fitness innovation. This position offers the opportunity to be at the forefront of a growing industry, providing essential IT support to ensure seamless operations and exceptional service delivery. As a Help Desk Analyst, you will be the first point of contact for technical assistance, helping staff navigate and resolve IT challenges efficiently and professionally. Your expertise will directly contribute to a smooth and secure environment that empowers our team to focus on patient care and wellness. Key Objectives Provide timely and effective technical support to clinic staff across hardware, software, and network issues. Maintain and troubleshoot IT systems to minimize downtime and optimize performance. Collaborate with IT and clinical teams to implement solutions that enhance operational efficiency. Responsibilities Respond promptly to help desk inquiries via phone, email, or ticketing system, ensuring clear and courteous communication. Diagnose and resolve technical problems related to desktops, laptops, mobile devices, printers, and software applications. Assist with installation, configuration, and maintenance of IT equipment and software. Document incidents, resolutions, and procedures to build a comprehensive knowledge base. Escalate complex issues to senior IT staff or external vendors when necessary. Support user account management, including password resets and access permissions. Contribute to IT projects and upgrades that improve clinic technology infrastructure. Ensure compliance with data security policies and best practices within the healthcare environment. Qualifications & Skills Associate’s degree in Information Technology, Computer Science, or a related field preferred. Proven experience in a help desk or technical support role, ideally within healthcare or wellness sectors. Strong knowledge of Windows and macOS operating systems, Microsoft Office suite, and common business software. Familiarity with networking concepts, VPNs, and basic troubleshooting of connectivity issues. Excellent problem-solving skills and ability to work under pressure. Effective communication skills, with a patient and customer-focused approach. Ability to manage multiple requests and prioritize tasks efficiently. Experience with ticketing systems and remote support tools is a plus. Understanding of HIPAA and data privacy regulations is advantageous. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. Opportunities for professional development and certification support. Supportive and inclusive work environment focused on wellness and growth. Flexible scheduling and paid time off to promote work-life balance. Employee discounts on wellness products and services.

Responsibilities

The Help Desk Analyst will serve as the primary contact for technical assistance, responding promptly to staff inquiries regarding hardware, software, and network issues across desktops, laptops, and mobile devices. Key duties include diagnosing and resolving technical problems, assisting with IT equipment installation and configuration, and documenting resolutions to build a knowledge base.