Help Desk Analyst - Level 2 - call centre, active directory. at VTekis Consulting LLP

Trenton, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Help Desk, IT Operations, Troubleshooting, Ticket Creation, Technical Documentation, Level 2 Support, Desktop Application Support, Remote Support, In-person Support, AOC Business Applications, Knowledgebase Updates

Industry

Staffing and Recruiting

Description

Company Description VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don’t consider the process complete until we find the perfect fit. Job Description Responsibilities: • Maintain a working knowledge of Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. • Provide support for AOC business applications. • Provide follow-up status to end-users in accordance with specified support policies and procedures. • Ensure closed problems are adequately documented. • Assist with other tasks as assigned by management. • Notify management of all major incidents, problems immediately and with confidentiality. • Conduct quantitative and qualitative research related to processes, programs and projects. • Update Solutions Knowledgebase and Documentation • Work with management on new projects, as assigned. • Provide support to other units and/or divisions when called upon Skills: Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets Experience developing technical documentation for customers Experience with Level 2 technical SW support Experience performing desktop application support either remote or in-person An Associate's Degree in any field from an accredited college or university. Regards, Mohammed ilyas, PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

Responsibilities include providing first response help desk support, logging all incoming problems, and attempting to troubleshoot and resolve user requests and issues. The role also requires updating the Solutions Knowledgebase and notifying management of major incidents immediately.