Next Man Up supports the well-rounded gentleman and serves as a catalyst in which young men of color are agents of change in their community and leaders in eliminating systematic gaps in their opportunities and outcomes. Through interactive workshops and positive male role models. Next Man Up develops and motivates young boys to grab the torch of success for the next generation to follow.

Job Responsibilities:

• Provide technical support to end users for hardware, software, and network related issues
• Respond to help desk tickets and prioritize based on urgency and impact
• Troubleshoot and resolve technical issues in a timely manner
• Document solutions and create knowledge base articles for common problems
• Assist with software installations and upgrades

QUALIFICATIONS:

• 1-2 years of experience in a help desk or technical support role
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Technical certifications such as CompTIA A+ or Microsoft Certified Professional are a plus
  If you are a tech-savvy problem solver with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT team as a Help Desk Analyst.

• Provide technical support to end users for hardware, software, and network related issues
• Respond to help desk tickets and prioritize based on urgency and impact
• Troubleshoot and resolve technical issues in a timely manner
• Document solutions and create knowledge base articles for common problems
• Assist with software installations and upgrade