START A REWARDING CAREER AT OUR HEAD OFFICE AS AN HELP DESK ANALYST, WE HELP OUR CUSTOMERS’ BUSINESSES SUCCEED BY INVESTING IN OUR MOST IMPORTANT ASSET: OUR TEAMMATES!

We’re looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office. In this role, you’ll be the first line of support for end-user IT issues, ranging from basic troubleshooting to configuring endpoints and supporting cloud services. You’ll play a key role in ensuring our teammates across the business stay connected and productive by providing timely, courteous, and effective technical support.
This is a hands-on role in a fast-paced environment, ideal for someone who enjoys solving problems, working with technology, and helping others. If you’re passionate about IT support and looking for growth into system/network administration or cybersecurity, we want to hear from you.

• Respond to, triage, and resolve incoming IT support tickets via our ticketing system (BMC FootPrints)
• Provide end-user support for:
• Windows endpoints (setup, imaging, and reconfiguration)
• O365 applications (Outlook, Teams, OneDrive, SharePoint, etc)
• Network connectivity (basic LAN/WAN troubleshooting)
• Mobile devices (iOS/Android)
• Printers (HP, Ricoh, Zebra)
• RF mobile workstations
• Assist users with login/access issues tied to Active Directory
• Support common remote work technologies including virtual desktop environments (Citrix, RDP)
• Monitor and review escalated email security threats via Proofpoint, working with internal teams to identify false positives or malicious content
• Maintain accurate ticket documentation and escalate unresolved issues when necessary
• Participate in a rotating after-hours/on-call support schedule
• Provide excellent customer service through strong communication, follow-up, and professionalism
• Other duties as assigne