We are looking for a dedicated Help Desk Analyst to join our team in North York, Ontario. As part of this long-term contract position, you will play a vital role in ensuring seamless IT support for our organization. This is an excellent opportunity to provide technical assistance, troubleshoot issues, and contribute to a high-performing support environment.

• Investigate and resolve technical issues related to software, hardware, and network configurations.
• Set up new staff accounts, ensuring smooth onboarding with proper hardware and software configurations.
• Deliver exceptional customer service by promptly addressing inquiries and resolving technical problems.
• Proactively monitor and troubleshoot IT systems to identify and resolve potential issues.
• Maintain and manage Active Directory accounts, ensuring accurate user permissions and security protocols.
• Provide support for Apple and Android devices, including configuration and troubleshooting.
• Assist with hardware deployments, including system imaging and configuration.
• Collaborate with team members to document and refine technical support processes.
• Support Mac and Windows environments, ensuring all systems are up-to-date and fully functional.
• Proven experience with Android and Apple device support, including configuration and troubleshooting.
• Proficiency in managing Active Directory, including user accounts and security settings.
• Demonstrated expertise in hardware configuration and deployment processes.
• Familiarity with Mac and Windows operating systems, including troubleshooting and maintenance.
• Solid understanding of configuration management tools and practices.
• Effective communication and problem-solving skills to deliver excellent customer service.
• Ability to work collaboratively in a fast-paced and dynamic environment.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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