Help Desk Analyst - Senior Level at Edgewater Federal Solutions, Inc.

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

95000.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, Operational Oversight, Account Governance, Troubleshooting, IT Asset Management, Inventory Control, Tier-3 Support, Staff Mentoring, Process Development, Documentation, Governance, Teleconferencing, Collaboration Platforms, Technical Planning, Configuration Management, Incident Response

Industry

Information Technology & Services

Description

Overview Edgewater Federal Solutions is currently seeking a talented, professional Senior-Level Help Desk Analyst to join a team supporting the Department of Energy, in the Germantown, Maryland area, in an ONSITE work environment. The Senior Help Desk Analyst provides advanced technical and professional support to the DOE EHSS contract, applying independent judgment across two primary areas: (1) leading user support and operational oversight for the EHSS portfolio of databases and applications, including account governance, user guidance, and coordination between Data Owners and development teams; and (2) managing enterprise IT asset operations for EHSS staff by overseeing deployment, relocation, troubleshooting, and lifecycle coordination with EITS, while maintaining comprehensive year‑round inventory control. This role functions as a senior technical resource, ensuring continuity, efficiency, and high‑quality service across both mission‑critical domains. This position requires US citizenship to obtain a DOE Q or DoD Top-Secret clearance. * This work will be performed ONSITE at the office located in Germantown, Maryland. Responsibilities Responsibilities include, but are not limited to the following: Lead analysis, design, and optimization of workstation environments, applications, and system access. Serve as senior technical advisor to Federal leads and System Owners, ensuring compliant and secure operations. Oversee technical planning and execution for installations, equipment moves, and technology deployments across DOE headquarters and other government sites. Direct CLAN system deployment, configuration management, software updates, and incident response activities. Provide Tier‑3‑level escalation support and mentor junior technical staff. Develop and refine processes, documentation, and governance for technical operations. Coordinate enterprise teleconferencing and collaboration platform requirements, including integration and performance improvements. Partner with internal and external stakeholders to drive technical initiatives and service enhancements. Work with both internal and external teams to satisfy needs and requests. Other duties as may be assigned. Qualifications US Citizenship to obtain clearance DOE Q or DoD Top-Secret Clearance Required - currently active or to be obtained following hire Bachelor’s degree in a technical field or equivalent experience. Minimum 5 years of progressively responsible IT systems or service delivery experience. Expertise in workstation architecture, database/application support, and complex troubleshooting. Strong analytical, communication, and organizational skills, with the ability to make independent technical decisions in fast‑paced environments. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment. Specific vision abilities required by this job include close vision requirements due to computer work. The employee must occasionally lift and/or move up to fifteen (15) pounds. Fine hand manipulation (keyboarding). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Exposure to general office conditions while conducting office duties. Salary: $75,000.00 - $95,000.00 Additional benefits include: Paid Time Off & Holiday Pay Medical Insurance Dental Insurance Vision Insurance Disability, Life Insurance, and AD&D Flexible Spending Accounts Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) Tuition and Technical Training Reimbursement Exercise Reimbursement Computer Reimbursement Employee Assistance Program About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-HH1

Responsibilities

The Senior Help Desk Analyst leads user support and operational oversight for the EHSS portfolio of databases and applications, including account governance and coordination between Data Owners and development teams. This role also manages enterprise IT asset operations for EHSS staff, overseeing deployment, troubleshooting, and lifecycle coordination.