LOCAL CANDIDATES

This position is located at DDS Headquarters in Conyers, Georgia
Bilingual, Spanish highly preferred
MUST have IT Help Desk Call Center exp
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver’s licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

QUALIFICATIONS:

• 2+ years’ experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
  Job Types: Contract, Temp-to-hire
  Pay: $18.00 - $20.00 per hour
  Expected hours: 40 per week

Ability to Commute:

• Conyers, GA 30013 (Required)

Ability to Relocate:

• Conyers, GA 30013: Relocate before starting work (Required)

Work Location: In perso

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.