CLASSIFICATION MINIMUM REQUIREMENTS:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

JOB DESCRIPTION:

UF Information Technology (UFIT) is currently seeking an entry level Help Desk Analyst to join Academic Technology a unit within UFIT.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Some key responsibilities and characteristics of this position are:

• Provides excellent customer service via phone, email, ticket and chat.
• Works assigned shifts in the UFIT Help Desk call center.
• Provides technical assistance for complex IT issues to all UFIT constituents.
• Evening shift scheduled 3pm to 12am Monday – Friday.

REQUIRED QUALIFICATIONS:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

• Provides excellent customer service via phone, email, ticket and chat.
• Works assigned shifts in the UFIT Help Desk call center.
• Provides technical assistance for complex IT issues to all UFIT constituents.
• Evening shift scheduled 3pm to 12am Monday – Friday