JOB OVERVIEW

The Helpdesk Analyst will provide on-site Tier 1 IT support at the primary campus location and remote support for additional sites. This includes troubleshooting and maintaining classroom audio-visual systems, computing equipment, enterprise applications, and campus-specific software. The role covers help desk ticket resolution, in-person technical assistance, Azure AD/Teams support, and proactive maintenance for both hardware and software systems.

• Provide help desk ticket support (on-site for primary location, remote for other sites).
• Troubleshoot and maintain classroom AV equipment and computing systems.
• Perform in-person IT support for faculty, staff, and students at the main site.
• Administer and support Azure AD, Microsoft Teams, and other enterprise tools.
• Install, configure, and replace computers, software, and lab equipment.
• Perform desktop and laptop repairs, updates, and proactive maintenance.
• Support and maintain location-specific software and services.
• Assist users in proper use of lab equipment and applications.
• Document technical procedures, issues, and resolutions.
• Provide feedback and recommendations for technology improvements.
  Job Type: Contract
  Pay: $22.00 - $26.00 per hour
  Work Location: In perso