Elmira College is a private liberal arts College located in the Finger Lakes region of New York. Elmira College was the first college to offer a comprehensive curriculum for women, and is home of the Center for Mark Twain Studies. We are seeking a Help Desk and Purchasing Coordinator to join the Information Technology team.
The Help Desk and Purchasing Coordinator provides technical support and consultation to all members of the Elmira College Community.
The Help Desk and Purchasing Coordinator is responsible for coordinating the daily activities of the IT Help Desk, managing tickets, prioritizing workloads, triaging problems, monitoring trends and constituent needs, and supervising all student workers.
The Help Desk and Purchasing Coordinator is expected to provide Level 1 support and information to the college community using a variety of communication channels including phone, email, chat, and remote support applications, and to oversee the student workers who are also providing Level 1 support.
The Help Desk and Purchasing Coordinator will also provide Level 2 support for all software, and technology assets including laptops, desktops, classroom technology, computer labs, and audio-visual/multimedia equipment when possible, escalating tickets to Level 3 as needed.
The Help Desk and Purchasing Coordinator will oversee the purchasing of IT related equipment, software, services, and supplies.

QUALIFICATIONS:

• Associates degree in information technology, or 3+ years of equivalent experience;
• Experience with Help Desk ticketing software required;
• Knowledge of IT Service Management (ITSM) preferred;
• Experience in troubleshooting computer hardware, software, and audio-visual equipment;
• Experience using remote desktop management tools.
  WORK LOCATION: On-site
  COMPENSATION: $21.00 - $23.00 per hour
  This position is benefit eligible.
  STATUS: Nonexempt
  TO APPLY: Interested candidates should submit a letter of interest and resume to hr@elmira.edu.
  If you require alternative methods of application or screening, please contact the Office of Human Resources directly by emailing hr@elmira.edu, or by calling 607-735-1810.

• Respond to a variety of support requests in-person, through phone calls, emails, or remotely;
• Check voicemail messages daily to ensure that all calls have been answered;
• Oversee and manage the setup and tear down of AV equipment for various campus events;
• Perform technical troubleshooting aiming for first call / contact resolution;
• Oversee the development, and maintenance of Knowledge Based Articles and Process Documentation;
• Provide support and training for a wide variety of classroom and web/video conferencing technologies;
• Diagnose, and troubleshoot college owned hardware, software, systems, multimedia, and classroom technology equipment;
• Support both desktop and cloud-based software applications, such as: Microsoft Office, Adobe Creative Suite, Google Workspace, Canvas, Rise, KnowBe4, Zoom, Liquid Files, and MS365;
• Oversee the purchasing of IT related equipment, software, and supplies, and the processing of annual renewals and invoices.