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Help Desk Associate at OPKO Health, Inc.

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Installation, Peripheral Equipment Setup, Diagnostic Procedures, User Training, Vendor Contact, Problem Resolution, Follow-up

Industry

Biotechnology Research

Description

OPKO Health, Inc. is looking for a Help Desk Associate with 5 years’ experience to assist in the Information Technology Department. DUTIES AND RESPONSIBILITIES: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. • Sets up PC and laptops, installs software, and peripheral equipment. • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. • Determines source of problem (hardware, software, user error) and works with user to resolve issue. • Exhibits excellent resolution and follow-up for routine user problems, referring more complex problems to supervisor. • Contacts software and hardware vendors to request service regarding defective products. • Trains users on software and hardware on-site or in classroom. • Some travel to other company locations required. REQUIREMENTS: • Five years’ Help Desk experience required. • MS Office Certifications a Plus. We offer competitive compensation and an excellent benefit package. Ability to work in the US without sponsorship now or in the future is required. OPKO Health, Inc. is an Equal Opportunity Employer Qualifications OPKO Health is a multi-national and diversified life science corporation that owns and operates a set of businesses offering biopharmaceutical, genetic testing, laboratory diagnostics, medical device, contract manufacturing, animal, supplement and nutritional health products and services in 60 plus countries with 5,000 employees.

Responsibilities

The associate will be responsible for answering, evaluating, and prioritizing incoming requests for assistance regarding hardware, software, and networking issues from users. Duties include setting up PCs and laptops, installing software, diagnosing problems, and resolving routine user issues.