JOB SUMMARY
We are seeking a proactive and customer-focused Help Desk Customer Service Representative to join our dynamic IT team. In this role, you will assist in day-to-day technical support operations, serve as a key point of contact for end-user issues, and ensure high-quality service delivery and resolution of complex problems. If you’re passionate about problem-solving, mentoring, and delivering outstanding customer service, we want to hear from you.
QUALIFICATIONS
- Minimum 4 years of experience in a desktop support/help desk role
- Associate’s degree in computer science, Information Systems, or related field (or equivalent experience preferred)
- Strong technical knowledge in Microsoft Office Suite, LAN/WAN, TCP/IP, and telecommunications systems
- Experience with enterprise-level IT support and troubleshooting tools
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Ability to prioritize, multitask, and follow through in a fast-paced environment
- Sound decision-making and independent judgment in resolving non-routine problems
PREFERRED SKILLS
- Familiarity with ITIL framework or service desk ticketing systems
- Bilingual or multilingual skills are a plus
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a bonus
Pay Details: $18.00 to $22.00 per hour
Search managed by: Megan Clark
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Linked-in
Google