Atlas Data Storage is revolutionizing the field of information technology by innovating DNA Data Storage solutions. At Atlas we are developing a massively parallel high-throughput semiconductor based information storage technology by leveraging the unique properties of synthetic DNA. We are seeking a proactive Help Desk / Desktop Support Technician with 2–3 years of on-site IT support experience. This role goes beyond resolving day-to-day technical issues — you will also own the new hire onboarding and IT orientation experience. From day one, you’ll ensure every employee has the right technology, access, and training to succeed.

QUALIFICATIONS

• 2–3 years of professional desktop/help desk support (on-site required).
• Proven experience with IT onboarding and new hire orientation.
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, Google Workspace, Zoom Rooms, Teams, and SharePoint.
• Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, or similar).
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Excellent troubleshooting, organizational, and customer service skills.
• Strong communication skills; comfortable presenting to groups.
• Ability to manage multiple priorities independently.

PREFERRED EXPERIENCE & CERTIFICATIONS

• 2 to 3 years of PC and Mac support in Enterprise Environments.
• CompTIA A+, Network+, Microsoft, or Apple certifications.
• Experience with MDM solutions (Intune, Autopilot, AirWatch, etc.).
• Exposure to ITIL processes and enterprise IT operat

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and Walking: The employee is frequently required to stand and walk to assist end-users, move between office spaces, and monitor equipment. Prolonged periods of standing or walking may be required during installations, repairs, or troubleshooting tasks.
• Lifting and Carrying: The position may require the ability to lift and move equipment, such as computers, servers, printers, and related hardware, weighing up to 50 pounds. Team assistance or lifting aids are available for heavier loads.
• Bending and Stooping: The employee may need to bend, stoop, or crouch to access under desks, behind equipment, or within server rooms or equipment racks for maintenance and troubleshooting.
• Reaching and Handling: Frequent reaching is required to access and manipulate hardware such as computers, cables, and peripheral devices, both at desk level and overhead.
• Dexterity and Fine Motor Skills: The employee must have the ability to use hands and fingers to manipulate and assemble small components and cables, troubleshoot software/hardware problems, and perform routine maintenance on devices.
• Vision: The ability to clearly view and analyze computer screens, server configurations, and equipment specifications is necessary. The employee may need to read fine print on hardware labels and technical documents.
• Communication: The employee must be able to clearly communicate with users via phone, email, or in person. This includes troubleshooting issues and providing guidance to non-technical users.
• Environmental Conditions: This role may require exposure to standard office environments and server rooms, where conditions may include noise, moderate heat, and the occasional exposure to electrostatic discharge (ESD) areas