Help Desk/desktop Support at Teksystems Global Services LLC

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

22.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Troubleshooting, Customer Service, Service Desk, Remote Support, Hardware Troubleshooting, Software Troubleshooting, Password Resets, Account Lockouts, Networking Fundamentals, Windows Operating Systems, MacOs Operating Systems, Microsoft Office Suite, Remote Desktop Tools, Call Management, Help Desk Software

Industry

IT Services and IT Consulting

Description

Description The Technical Client Service Specialist will serve as the first point of contact for technical support requests for staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience Essential Functions of Role: 1.First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance. 2. Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity. 3. Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation. 4. Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication. 5. Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system. 6. User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future. 7. System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected. 8. Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes. 9. Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators. 10.Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations. 11.Performs other duties as assigned by supervisor. Skills Help desk support, Help desk, Troubleshooting, Customer service, Service desk Additional Skills & Qualifications - Bachelor’s degree in information technology, Business Administration or related discipline. - CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. - Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. - Basic knowledge of Windows and macOS operating systems, - Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite. - Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting. - Experience with remote desktop tools, call management and help desk software. - Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively. - Ability to accurately document service requests, troubleshooting steps, and resolutions in the help desk system. - Ability to sit for extended periods while working on a computer. - Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals. Job Type & Location This is a Contract position based out of Detroit, MI. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Detroit,MI. Application Deadline This position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The specialist acts as the first point of contact for technical support, diagnosing and resolving basic to moderately complex IT issues for staff and students via phone or remote connection. Key duties include managing service requests, troubleshooting hardware/software, escalating unresolved issues, and maintaining accurate documentation.