Help Desk Engineer - Infra & IT Security Services at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10, PowerShell, Active Directory, Group Policy, Endpoint management, Infrastructure engineering, Scripting, Troubleshooting, Application deployment, Microsoft installer technology, Networking, DHCP, DNS, BitLocker, Defender, BIOS configuration

Industry

IT Services and IT Consulting

Description

What's this role about? H Description * Provide input to service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. * Develop and enforce engineering standards and models. * Design, maintain, and troubleshoot operating system images and task sequences in for a variety of physical platforms. * Package and execute application deployments, Microsoft’s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera Admi Studio, PSAppDeployToolkit, Advanced Installer, and Orca. * Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. * Write and maintain scripts using industry standard scripting languages including PowerShell. * Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. * Recommend and implement improvements to desktop architecture and design. * Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. * Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. * Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. * Participate in the identification of vulnerabilities and mitigation plan. Experience and Educational Requirements * Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent combination of education and experience. * At least 7 years of experience in IT field, 3 of which would be Infrastructure endpoint engineering related experience. * Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. * Windows 10 Enterprise Operating system features, settings, and installation. * Active Directory, Group Policy, and their use for managing user and computer objects. * Ability to write scripts in PowerShell. * Familiarity with Defender, BitLocker, etc. * BIOS functions and configurations. * Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. How we’d like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: * Putting people first * Client-centricity * Collaboration Grow. Own. Achieve. Learn. with Zensar: www.youtube.com/watch?v=i2NZsiQqVnU

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Responsibilities

The role involves designing, maintaining, and troubleshooting endpoint infrastructure, including OS images and application deployments. You will also collaborate with technical teams to implement engineering standards and resolve escalated technical issues.