Help Desk Engineer - Remote from Philippines at Bit by Bit Inc

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

1500.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Remote Desktop Support, Troubleshooting, Network Issues, Server Issues, Microsoft Active Directory, Email Systems, Website Administration, Virtual Servers, Time Management, Analytical Thinking, English Communication, Windows Server Administration, O365 Administration, Firewall Administration, VOIP Systems

Industry

IT Services and IT Consulting

Description

Work Hours: United States Eastern Time (9 AM - 6 PM EST) Salary Range: USD $1200-1500 per month About BitByBit (BBB): BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment. Responsibilities Deliver exceptional customer service to end users via phone and email. Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices. Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving. Monitor, diagnose, and troubleshoot network and server issues. Deploy and manage antivirus solutions, backups, and applications. Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters. Perform website and DNS administration tasks. Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V. Skills Strong time-management, prioritization, multi-tasking, and problem-solving abilities. Exceptional critical, analytical, and strategic thinking. Strong command of the English language, with the ability to communicate effectively with US-based clients. Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025). Experience with Microsoft O365 administration. Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix). Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred). Ability to work Eastern Time (9:00 AM - 6:00 PM Eastern) Experience Minimum of 1 year in a Managed Services IT environment preferred. Education Bachelor’s degree in a technical field (preferred) or equivalent experience. Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus. Salary Range: USD $1200-1500 per month Certification training opportunities.

Responsibilities

Deliver exceptional customer service to end users via phone and email while managing support tickets. Provide remote support and troubleshoot various devices and systems for US-based clients.