HELP DESK ENGINEER

Company Overview: We are a thriving Northshore IT Company seeking a dedicated and experienced Network Technician / Computer Support Specialist to join our team. Our company specializes in providing comprehensive IT solutions to customers on Boston’s North Shore. . We pride ourselves on offering hands-on support for customer networks and delivering exceptional service. If you are skilled in Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstation troubleshooting, and if you are excited about being part of a dynamic and collaborative environment, we encourage you to apply.

QUALIFICATIONS:

• A minimum of 3 years of experience in Help Desk support is required.
• Strong background with Office 365 Administration is required.
• Must have a passion for IT security, Email Security, and Compliance.
• Interest in VOIP Phone systems, configuration, and design is a bonus.
• A willingness to travel to local client sites, up to 25% of the time.
• Strong interpersonal skills and the ability to communicate effectively with clients and team members.
• A professional cover letter must accompany all resumes.
  Equal Opportunity Employer: We are committed to diversity and equal opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Provide hands-on technical support for customer networks, addressing a variety of issues related to Azure, Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstations.
• Collaborate with team members to resolve complex technical challenges and deliver effective solutions.
• Travel to local customer sites in the Northshore of Boston region during business hours for on-site appointments, ensuring timely and efficient problem resolution.
• Conduct remote troubleshooting sessions, delivering remote support to clients as needed.
• Participate in maintaining and enhancing network security measures.
• Assist in configuring and maintaining Microsoft Exchange and Office 365 environments.