The Operations and Campus Services Department at INSEAD ensures the smooth operation and management of the school’s global campuses. It provides a range of essential services, including facilities management, catering, housing, and security, ensuring a comfortable and safe environment for students, staff, and visitors.
INSEAD is seeking a Service Help Desk Executive to join our Operations and Campus Services Department. This is a full-time, permanent position based at our Asia Campus in Singapore. This position requires full on-site work arrangement and the working hours are Mondays to Fridays: rostered hours 7am-4pm and 10am-7pm.

• Manage main reception area and reception duties to ensure quality service is rendered to all stakeholders
• Manage requests by campus users and outsource teams through ServiceNow, prepare month-end reports and when required to liaise with Campus Services colleagues from other campuses to align processes
• Handle day-to-day Operations.Sg email enquiries and ensure proper response or escalation when necessary for any operational issues
• Create cardholders and troubleshooting of ID Badges issues by campus users in the card access management system (APACS) and liaise with other campuses for lanyards and badge updates
• Prepare departmental communications and ensure proper dissemination of content on One INSEAD, newsletter and email to reach INSEAD community and liaise with Communications department for submission
• Handle pre-planning of events and activities on campus with persons concerned and coordinates policies, procedures to ensure they run smoothly and in line with the internal code of practices
• Manage registration of visitors through the Visitor Management System (VMS) and coordinate issuance of car decal, vehicle transponder and liaising with Security on whitelist update in the Vehicle License Plate Recognition System (VLPR)
• Handle the room booking of Campus Services spaces by TimeEdit
• Create, archive and disseminate signages, notices, posters and liaising with Communications department for approval
• Handle asset tag printing and liaising with Residences, Restaurant, Fitness and Project manager on newly purchased and disposal furniture or equipment Campus Services Assets and prepare annual inventory stock take
• Work with Senior Manager, Operations in updating Campus Services handbook, guidelines, forms and provide training when required