Help Desk/IT Support Specialist (Client-site) at Umpisa Inc.

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem Solving, Analytical Skills, Troubleshooting, Customer Service, Team Collaboration, Windows OS, Microsoft 365, Networking, Self-Starter, Agile Framework, Attention to Detail

Industry

IT Services and IT Consulting

Description

Description At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building. We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates. Essential Skills: Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity Strong communication skills Strong problem solving and analytical skills Excellent problem-solving ability Would like to work as part of a self-organizing Scrum team in a scaled agile framework Must be a self-starter and loves to collaborate with the team and client Job Summary We are looking for a dedicated and customer-focused Help Desk / IT Support Specialist to provide first-level technical support to internal users. The ideal candidate has at least 1 year of IT support experience but fresh graduates are welcome to apply, with strong troubleshooting skills, and a willingness to work onsite in the first few weeks of the project, with the opportunity to transition to a hybrid setup once trust and performance are established. Key Responsibilities Provide first-line technical support for hardware, software, and network-related issues Quickly respond to support requests via ticketing system, email, chat, or phone Troubleshoot and resolve common IT issues (PCs, laptops, printers, applications, connectivity, etc.) Escalate complex issues to appropriate teams when necessary Document issues, resolutions, and procedures clearly and accurately Assist with user account setup, access management, and basic system administration Ensure timely and professional communication with end users Follow IT policies, security standards, and best practices Requirements At least 1 year of experience in a Help Desk, IT Support, or similar role; fresh graduates are welcome to apply. Basic to intermediate knowledge of: Windows OS (and/or macOS) Microsoft 365 / Office applications Basic networking and troubleshooting Strong problem-solving and communication skills Customer-oriented mindset with attention to detail Ability to work independently and manage multiple support requests Work Setup & Schedule In-person work required for the first few months Hybrid work arrangement may be offered once trust and reliability are established Shift schedule: EST (Eastern Standard Time) during the initial phase, Mid-Shift probably on Month 3 onwards Shift flexibility may be considered in the future based on performance and team needs Nice to Have Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk, etc.) Basic knowledge of Active Directory or user access management IT-related certification is a plus but not required

Responsibilities

Provide first-line technical support for hardware, software, and network-related issues. Document issues, resolutions, and procedures clearly and accurately while ensuring timely communication with end users.