REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field.
• 5–8 years of IT management experience with increasing responsibility.
• 3–5 years of supervisory experience.
• ITIL v4 certification.
• Industry certifications such as CompTIA A+, MCSE, or HDI.
• Expert-level knowledge of ServiceNow.
• Excellent written and verbal communication skills.

TECHNOLOGY IS OUR PASSION. PEOPLE ARE OUR PURPOSE.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Lead for a Full-Time position.

RESPONSIBILITIES:

• Lead, mentor, and manage Help Desk staff across multiple tiers.
• Provide direct support for IT services, systems, and networks.
• Ensure effective use of ServiceNow and oversee incident tracking/resolution.
• Monitor quality assurance, including user complaint tracking and satisfaction programs.
• Deliver presentations and reporting to senior officials.
• Manage manpower utilization, training, and team performance.