Help Desk Level 1 at Ignite Medical Resort McHenry

Park Ridge, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Windows Access, Email Connectivity, Printer Malfunctions, Wi-Fi Troubleshooting, Mobile Device Management, Office 365, Networking Technologies, Hardware Setup, VoIP Troubleshooting, Asset Tracking, Documentation, Communication, Problem Solving

Industry

Hospitals and Health Care

Description

Description Ignite Medical Resorts is on FIRE and we are GROWING! We are looking for a Level 1 Helpdesk Associate to join our team. If you are a proactive problem-solver with a passion for helping others and a commitment to excellence, we invite you to apply for this exciting opportunity at Ignite Team Partners. Be part of a team that values innovation, collaboration, and professional growth. Hours: 10a-6p Key Responsibilities: Diagnose and resolve technical issues related to hardware, infrastructure, and software systems to ensure seamless operations. Address common support requests, including Windows access, email connectivity, printer malfunctions, and Wi-Fi troubleshooting. Take full ownership of support cases, driving them to resolution while proactively identifying and reporting recurring trends. Maintain clear and timely communication with users regarding issue status and progress until resolution is achieved. Escalate unresolved issues to Level II and III support when needed. Provide remote support to users across all Ignite Facilities. Assist with user account setup and password management in Entra ID and Office 365. Prepare and deploy laptops, desktops, and mobile devices. Manage and troubleshoot mobile devices using Jamf Mobile Device Management (MDM) solutions. Ensure proper configuration and deployment of applications, policies, and updates to mobile devices through Jamf. Maintain hardware inventory records and assist with asset tracking. Support basic phone system setup, voicemail configuration, and issue resolution. Stage, configure, and track IT equipment across multiple locations. White glove IT onboarding for new hires and offboarding for departures. Deliver friendly, professional customer service to all staff. Document solutions and update the help desk knowledge base. Participate in on-call rotation for after-hours support. Collaborate on larger IT projects and contribute to process improvements. Requirements What You’ll Bring Associate degree in computer science, information technology, or equivalent experience. Microsoft Certified Professional designation preferred. Minimum of 1-2+ years in a technical support or IT operations role. Experience with hardware setup, network & VoIP troubleshooting. Familiarity with Office 365, Intune, Mobile Device Management (MDM), and antivirus tools. Understanding of networking technologies (e.g., DHCP, DNS, wireless LANs). Strong troubleshooting skills, especially for remote users. Excellent communication and customer service orientation. Ability to interact effectively with staff at all levels. Physical ability to lift and carry IT equipment

Responsibilities

The Help Desk Level 1 Associate will diagnose and resolve technical issues related to hardware, infrastructure, and software systems. They will maintain clear communication with users and escalate unresolved issues to higher-level support when necessary.