Help Desk Level II at GS Precision Inc

Brattleboro, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

30.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Remote Support, Customer Service, Software Installation, Operating Systems Deployment, Network Wiring, Infrastructure Support, Account Permissions Management, Knowledge Base Documentation, English Proficiency, Communication Skills, Office Automation Products

Industry

Aviation and Aerospace Component Manufacturing

Description

Description G.S. Precision is a global leader in the manufacture of critical components for the Aerospace and Defense Industries. We are a team of 700 dedicated people in facilities totaling 230,000 square feet in four integrated locations. We leverage our 60+ years of experience along with investments in the latest technologies to engineer processes that yield consistent and competitive results with superior quality. Our culture is based on our Company Values which include Transparent Accountability, Humility, Customer Focused, Empathy, and Inclusiveness. These values guide all levels of the organization when communicating with our customers and each other. They help us to reach our goals, and grow our business and to hire great talent! We offer a competitive benefits package, which includes but not limited to: Comprehensive Health, Dental and Vision Care Coverage Company Paid Life and AD&D Insurance Company Paid Short-Term Disability 401 (k) Matching Retirement Plan Employer Funded Health Reimbursement Account Flexible Spending Account Paid Holidays Generous Paid Time Off Dependent Care Spending Account Employee Assistance Program Educational Assistance Program Employee Referral Bonus Safety Shoe Allowance Prescription Safety Glasses Program Shift Differentials for 2nd and 3rd Shifts Bereavement Leave Schedule: Monday - Friday 40hrs/week Job Description GSP is looking for team player to work in a challenging and fast paced environment. The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is the first step on the path to an IT career. This position reports to the IT Helpdesk and Projects Supervisor. Requirements Responsibilities Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions Determine the solution based on the issue and details provided by customers. Walk the customer through the problem-solving process Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed Document and maintain the IT Department knowledge base Install appropriate software and operating systems, and deploy company computers Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc. Support IT projects and own projects within candidate’s skillsets. Job Specifications: Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field preferred, but motivated individuals are encouraged to apply. We are looking for people who are highly motivated with the ability to work in a fast paced environment. Must be a professional with strong work ethic and comfortable working as part of a team that includes all levels of the organization. Come join our team! G.S. Precision is committed to Equal Opportunity Employer (EOE) and to be in compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

Responsibilities

Serve as the primary point of contact for technical support requests, performing both remote and on-site troubleshooting. Responsibilities include deploying hardware and software, managing user accounts, and maintaining the IT knowledge base.