REQUIRED PROFESSIONAL SKILLS:

• ITIL Practitioner, ITIL Service Manager, Apple Certified Macintosh Technician, CompTIA A+, Network+
  Requirements:

DYNANET TEAM REQUIREMENTS AND EXPECTATIONS:

• Possess Strong written and verbal communication skills.
• Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients’ needs, and collaboration skills to work with other developers and designers.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Experience in end-user support, helpdesk management, and ITIL processes

Please refer the Job description for details