We are looking for an experienced Help Desk Manager to oversee the daily operations of end-user computing devices and peripheral equipment. This role requires a hands-on leader who can manage a technical team, develop security-enhancing processes, and contribute to strategic initiatives that improve device functionality and organizational efficiency. The ideal candidate will combine technical expertise with leadership skills to ensure smooth operations and continuous improvement.

• Lead and manage a team of technical professionals responsible for maintaining end-user devices and peripheral equipment.
• Develop and implement processes to enhance device security and optimize functionality.
• Serve as the primary escalation point for complex desktop and mobile technology issues across the organization.
• Support and manage tools and solutions that balance flexibility with organizational security.
• Architect technical roadmaps and strategies for desktop and mobile systems to drive innovation and improvement.
• Ensure compliance with ITIL processes to maintain operational effectiveness.
• Oversee the deployment and management of systems such as Microsoft Entra ID and Intune.
• Collaborate with stakeholders to identify and implement solutions that align with business needs.
• Monitor and troubleshoot network protocols like DHCP and DNS to support seamless connectivity.
• Provide hands-on technical contributions alongside guiding the team in their daily tasks.

Core Benefits: M/D/V ST/LT/Disability Insurance Retirement Plan: 401k 4% company match PTO/Holidays/Sick Time: 3 weeks PTO, 10 Holidays. sicktime

• Minimum of 7 years of experience in IT support or help desk management.
• Proficiency with Dell Technologies and Windows Azure.
• Advanced knowledge of Intune and mobile operating systems.
• Strong scripting skills to automate processes and improve efficiency.
• Familiarity with ITIL processes and best practices.
• Expertise in Microsoft Entra ID for identity and access management.
• Solid understanding of networking protocols, including DHCP and DNS.
• Proven ability to lead technical teams and manage complex projects effectively.

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