Help Desk Operator at BGIS Careers

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

65000.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Help Desk, Facilities Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Attention to Detail, Interpersonal Skills, Stakeholder Liaison, Documentation Control, Problem-Solving, Organizational Skills, CMMS Systems, Operational Support, Administrative Tasks, Reporting

Industry

Facilities Services

Description

Help Desk Operator – Melbourne CBD, VIC Location: Melbourne CBD – Close to Public Transport Company: BGIS, Government Services Aligned Client Employment Type: Permanent, Full-Time, Onsite, Monday – Friday, range between: 7am-7pm Salary: $65,000 plus Superannuation We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, delivering innovative, reliable, and sustainable solutions across government, healthcare, education, and critical infrastructure. We pride ourselves on fostering safe, efficient, and high-performing workplaces, while supporting the growth and development of our people. Purpose of the Role BGIS is seeking a Help Desk Operator to join a newly awarded government services contract in Melbourne. This role is pivotal in providing exceptional customer service, managing service requests, and supporting facilities operations across our client’s sites. You will be the first point of contact for service requests and play a key role in ensuring smooth operations and timely resolution of issues. The ideal candidate is organised, attentive to detail, enjoys supporting others, and thrives in a collaborative and fast-paced environment. Key Responsibilities Provide high-quality customer service by managing requests via phone, email, and self-service portal Log, triage, and coordinate service requests through the CMMS (Manhattan) system Communicate effectively with facilities teams and external stakeholders to ensure timely resolution Generate, review, and distribute daily and monthly reports Monitor recurring issues and support investigative reporting for continuous improvement Follow up with internal and external stakeholders to maintain excellent service standards Support administrative tasks, including email inbox management and documentation control Ensure compliance with safety, operational, and client-specific procedures Contribute to KPIs for responsiveness, client satisfaction, and operational efficiency Education, Experience & Skills Essential: Experience working in a help desk, facilities, or customer service environment with strict KPIs Proficiency in Microsoft Word, Excel, and Outlook Strong attention to detail, grammar, and documentation standards Ability to manage multiple concurrent requests while prioritising effectively Professional telephone manner and strong interpersonal skills Experience liaising with internal and external stakeholders at all levels High school certificate or equivalent Facilities administration or call centre experience Desirable: Experience with CMMS systems (SAP, BEIMS, MEX or similar) Previous experience in a facilities or operational support role Demonstrated adaptability and a proactive approach to problem-solving Workplace Flexibility This role is based onsite in our Melbourne CBD office, close to public transport. The position is permanent full-time, range between: 7am-7pm Monday to Friday, with occasional ad hoc site visits and additional hours as required. Why Join BGIS? Key Benefits Include: ✔ AFR Best Places to Work 2024 & 2025 ✔ Winner – Inspiring Workplaces Award 2025 ✔ Be part of a global organisation known for innovation and excellence ✔ Endorsed by Work180 as an employer of choice for women ✔ Health perks including EAP, wellness programs & flu vaccinations ✔ Career progression through secondments & internal mobility ✔ 2 paid volunteer days annually and community giving initiatives ✔ Leadership programs and service recognition awards BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage more than 50,000 facilities, supporting diverse sectors including Government, Healthcare, and Higher Education. How to Apply If you are a proactive, customer-focused professional who enjoys supporting operations, managing service requests, and delivering excellence in a facilities environment, we would love to hear from you! BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds. Eligibility: Applicants must have full working rights in Australia. Apply now to be part of a team that values collaboration, safety, sustainability, and continuous improvement. Explore more opportunities at https://apac.bgis.com

Responsibilities

The Help Desk Operator will provide high-quality customer service by managing requests through various channels and ensuring timely resolution of issues. They will also log and coordinate service requests, generate reports, and support administrative tasks.