Help Desk Operator at Federal Group

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Troubleshooting, Problem Solving, Communication Skills, Computer Literacy, Attention To Detail, Keno Operations

Industry

Software Development

Description

Help Desk Operator – TASkeno Operations Centre (Casual) TASkeno is on the lookout for a casual Help Desk Operator to join our Operations Centre team. This is a great opportunity to be part of a small, supportive group that plays a vital role in keeping TASkeno venues running smoothly across the state. If you enjoy a role helping people, thrive in a fast‑paced environment, and take pride in delivering great customer service over the phone, this could be the perfect fit for you. -------------------------------------------------------------------------------- What will you be doing? As part of our friendly Operations Centre team, you’ll be the first point of contact for TASkeno venues, providing timely, accurate, and professional support. Your role will include: * Delivering exceptional phone‑based customer service in a help desk environment * Assisting venues with Keno‑related enquiries and operational issues * Troubleshooting problems calmly and efficiently * Accurately recording information and following established procedures * Working collaboratively with your teammates to support TASkeno’s operations -------------------------------------------------------------------------------- About the roster Our Operations Centre runs up to 20 hours a day, 7 days a week, so flexibility is key. You’ll be rostered across a range of shifts, including: * Day and night shifts (between 8am and 4am) * Weekends * Public holidays In return, you’ll enjoy the stability of a well‑established organisation and the benefits of being part of the Federal Group - Tasmania’s largest private company. -------------------------------------------------------------------------------- Who are we looking for? We’re seeking someone who brings a positive attitude and a customer‑first mindset. Ideally, you’ll have: * Keno knowledge or experience, or the enthusiasm to learn * Flexibility to work a rotating roster across days, nights, weekends, and public holidays * Excellent customer service and communication skills * Strong problem‑solving abilities and attention to detail * Sound computer skills and confidence working with systems * A genuine interest in TASkeno and the gaming industry -------------------------------------------------------------------------------- Licensing requirements Successful applicants will need to hold, or be willing to apply for: * A Special Employee Licence * A Responsible Conduct of Gaming (RCG) certificate Further information is available via the Liquor and Gaming website. -------------------------------------------------------------------------------- Why join TASkeno? * Be part of a close‑knit, supportive team * Gain valuable experience in a gaming operations environment * Enjoy the benefits and discounts available through the Federal Group * Work for a well‑known and trusted Tasmanian organisation -------------------------------------------------------------------------------- Ready to join the team? If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Click Apply Now and submit your application, including: * Your current resume, and * A short cover letter telling us why you’d like to work at TASkeno and how you meet the role requirements Applications close Sunday 31 May 2026 but will be reviewed as they are received, and a decision may be made prior to the closing date, so don’t delay!

Responsibilities

Act as the first point of contact for TASkeno venues to provide professional phone-based support and troubleshoot operational issues. Responsibilities include accurately recording information and collaborating with the team to ensure smooth venue operations.