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Help Desk at Pango Holdings Pty Ltd

Petah Tikva, Center District, Israel -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Technical Assistance, Active Directory, Microsoft 365, Windows Operating System, Mac Operating System, VPNs, Wi-Fi, Firewalls, Problem Solving, Communication Skills, Interpersonal Skills, Detail-Oriented, Team Collaboration, Eagerness to Learn, Intune MDM

Industry

Computer and Network Security

Description

We’re looking for a motivated and service-oriented Help Desk Technician to join our IT team at Pango. In this role, you’ll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company’s systems and tools. Reporting to: IT Manager Responsibilities Handle incoming tickets in the Helpdesk system and provide timely, professional support. Offer end-user technical assistance for computers, peripherals, and organizational software. Manage user accounts and permissions in Active Directory and Microsoft 365. Install and configure operating systems and company applications. Maintain workstations, basic network connectivity, and communication equipment. Document issues, solutions, and follow-up actions according to team procedures. Requirements 1-2 years of experience in help desk \technical support or a similar role. Solid understanding of Windows and Mac operating systems. Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls). Strong service orientation and problem-solving skills. Excellent communication and interpersonal skills. A proactive, detail-oriented mindset and strong sense of ownership. Ability to work independently as well as part of a collaborative team. Eagerness to learn and grow within a dynamic tech environment. Advantages Experience with Intune MDM. Familiarity with Jira or other ticketing systems.

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Responsibilities

The Help Desk Technician will handle incoming tickets and provide professional support to employees. They will also manage user accounts and maintain workstations and network connectivity.