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Help Desk Representative at abra

Haifa, Haifa District, Israel -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Technical Support, Active Directory, Exchange, User Onboarding, User Offboarding, Permission Management, Monitoring Processes, Creating Reports, Writing Scripts, Collaboration, IT Teams, Troubleshooting, Organizational Environment, High-Level English

Industry

Internet Marketplace Platforms

Description

abra is looking for a Help Desk Representative to join our technical support team. About the Role As part of a 24/7 global support operation, you will provide first-line assistance to users worldwide and take responsibility for key operational tasks, including: First-level troubleshooting and technical support User onboarding/offboarding and permission management Managing AD accounts, groups, and Exchange mailboxes Monitoring organizational processes (onboarding, mobility, access) Creating reports and writing basic scripts Collaborating closely with the Infrastructure and IT teams Requirements 2 years of hands-on experience in IT Support / Help Desk Solid experience with Active Directory and Exchange High-level English (most communication is in English) Experience working in an organizational/enterprise environment

Responsibilities

The Help Desk Representative will provide first-line assistance to users worldwide and manage key operational tasks. Responsibilities include troubleshooting, user onboarding/offboarding, managing accounts, and collaborating with IT teams.