PRIMARY JOB ACTIVITIES:

First point of contact for all IT hardware, software, telephony, and support requests for Martin-Baker America.
Provide the highest level of customer service in support of all business areas of the company.
Responsible for triaging and prioritizing incidents as they come in, providing prompt and detailedsupport to all internal and remote professionals using remote desktop software, desk side support,email, telephone, and other types of internal communication devices.
Build and deploy various types of client hardware to include Desktop Computers, Laptops,Telephones, Cell Phones, Mobile Devices, and others as necessary according to existing ITdepartment procedure.
Maintain an accurate register of all IT devices owned by Martin-Baker America, which includesupdating and deleting as devices are replaced and disposed of.
Repair and service printers, fax machines, and other peripherals escalating advanced issues toexternal service technicians.
Maintain accurate toner inventory for printers placing orders via the existing managed print service when required.
Click on the full job description to learn more.
Martin-Baker America is committed to diversity. Woman, veterans and minorities are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
MBAI is a government contractor and provides priority consideration to veterans

The Help Desk Representative provides first touch IT support to the internal customers at Martin-Baker America. This support is inclusive of but not limited to all hardware and software supported by the MBAI IT Department.