WHAT WE’RE LOOKING FOR:

• Proven experience in a service delivery, scheduling, or contact centre environment.
• Strong IT literacy – confident using job management systems, MS Office, and other scheduling tools.
• Excellent organisational and communication skills – able to manage multiple priorities in a fast-paced environment.
• Able to remain calm and effective under pressure and tight deadlines.
• Comfortable working with a wide range of stakeholders including engineers, contract managers, and third-party providers.
  Disclaimer: By submitting your resume to Westwood Recruitment Solutions Ltd, you acknowledge and agree to the following: Westwood Recruitment Solutions Ltd acts as an employment agency and will work to find suitable employment opportunities for you. We do not guarantee employment. You agree that all information submitted to Westwood Recruitment Solutions Ltd is accurate and truthful. You agree to hold Westwood Recruitment Solutions Ltd harmless for any liabilities arising from employment, and to treat all candidate data as confidential.
  Job Types: Full-time, Temporary
  Contract length: 2 months
  Pay: £12.21 per hour

Benefits:

• On-site parking

Language:

• English (required)

Work Location: In perso

ABOUT THE ROLE:

We are seeking a highly organised and proactive Helpdesk Scheduler to join our busy Service Delivery team until 27/10/2025 working Monday-Friday, 8am - 5pm . In this vital role, you’ll ensure the right engineering resources are deployed at the right time, helping us achieve first-time fixes and meet our customer response targets.
Using our scheduling systems and processes, you’ll be the key link between our helpdesk, engineers, third-party suppliers, and contract managers—making sure all reactive and planned works are managed smoothly and efficiently.

KEY RESPONSIBILITIES:

• Schedule all reactive and planned works to the most appropriate engineering resource, considering location, skillset, and response time targets.
• Monitor engineer activity in real-time, addressing any issues as they arise.
• Ensure all job information is accurately logged into the appropriate IT systems.
• Follow up on jobs marked as incomplete by engineers and reassign where necessary.
• Liaise with third-party suppliers, raising Purchase Orders and Work Requests when needed and ensuring completion details are obtained.
• Handle all communications promptly and professionally, ensuring high levels of customer satisfaction.
• Escalate any issues related to jobs, clients, or engineering staff as needed to the relevant stakeholders.