Help Desk Specialist - College of Medicine at Florida Atlantic University

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

24.03

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First and Second-tier Support, Wireless Configuration, Office365, SharePoint, Operating System Installation, AV Support, Hardware Troubleshooting, Active Directory, SCCM, Intune, JAMF, Technical Writing, Customer Service, Account Management, Network Troubleshooting, Mobile Device Support

Industry

Higher Education

Description

Apply now to join FAU on its race to excellence. For more information on everything FAU has to offer, please visit www.fau.edu/jobs. Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account. Position Summary: Florida Atlantic University is seeking a Help Desk Specialist, College of Medicine - Boca Raton, FL. The Help Desk Specialist serves as a staff member for the College of Medicine IT department. Summary of Responsibilities: Provides first and second-tier support to the FAU College of Medicine computer user community with all supported technology. Technology includes wireless configuration of student, staff, and faculty devices, account management support, Office365 support, password resets, assigning users to network shares, creating and managing SharePoint sites, developing and maintaining documentation, designing, testing, and installing operating systems and application software on desktop systems. Receives incoming requests and problems from the Assistant Director of COM System and Support and researches to resolve or expedite the resolution of computer problems. Provides hands-on support for all technology and AV used in COM Classrooms and meeting spaces. Troubleshoot software, network, and hardware (PC/MAC/Printers/Mobile Devices) related issues. Tests new procedures and technology and works with the Assistant Director of COM System and Support to make certain all installation, debugging, and troubleshooting procedures used by the COM IT team are efficiently designed and capable of being executed by COM IT or end users. Responsible for handling incoming requests via phone, chat, tickets, and walk-ins. Recommends technology solutions to departments as required by his/her supervisor. Maintains/enhances technical expertise level by keeping current with industry standards and technical trends and advances skill set by taking personal initiative. Performs other job-related duties as assigned. FAU Benefits and Perks If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program. Sick Leave Pool Program. Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). Paid Community Engagement Volunteer Service Day Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php Explore Living in Palm Beach County The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB Minimum Qualifications: Bachelor's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or associates degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience; or high school diploma and five years of appropriate experience required. Solid technical writing skills are necessary, good written and verbal skills are required. Superior customer service skills are required. Valid Driver's License required. Preferred Qualifications/Skills: Experience with supporting mobile devices such as iPhone and /or Android phones. Experience with installing, supporting, and troubleshooting Windows. Experience with installing, supporting, and troubleshooting Mac operating systems and Microsoft Office365 suite. Experience with Active Directory, SCCM, Intune, and JAMF. Salary: $16.83 - $24.03 per hour. College or Department: COM: IT - Systems and Support Location: Boca Raton Work Days and Hours: Monday – Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed. Application Deadline: 2026-05-31 Special Instructions to Applicant: This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice. APPLICATION DOCUMENTS REQUIRED: Resume OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment. PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check. REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1. Florida Atlantic University is where your future begins. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply. To learn more about the vision and mission of FAU, please visit: www.fau.edu In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial. To contact Recruitment Services, send an e-mail to jobs@fau.edu. Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX at 561-297-3004 or send an email to accomodate@fau.edu. To contact Human Resources, please call 561-297-3057 or email jobs@fau.edu. For communications assistance, call 7-1-1. Clery Act Information Consumer Information Visit Florida Atlantic's Consumer Information page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid. Florida Statute 1010.35 - Screening Foreign Researchers Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Responsibilities

Provide first and second-tier technical support for the College of Medicine's computer users, including hardware, software, and AV troubleshooting. Manage accounts, network shares, and SharePoint sites while maintaining technical documentation.