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Help Desk Specialist at Connexus Hub
Hillcrest, Maryland, USA -
Full Time

Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

55000.0

Posted On

29 Aug, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Intune, Customer Service, Microsoft, It

Industry

Information Technology/IT

Description

OVERVIEW:

Provide Tier 1–2 IT support for end users, including hardware, software, and conference room AV support.

QUALIFICATIONS:

  • 3+ years IT support experience.
  • Familiarity with Microsoft 365, Windows 10/11, SCCM, Intune.
  • Customer service and troubleshooting skills required.
  • CompTIA A+/Net+ preferred.
Responsibilities
  • Resolve helpdesk tickets and escalate as needed.
  • Install/configure laptops, printers, and peripherals.
  • Support workstation imaging, mobile device setup, and software issues.
  • Assist with vulnerability remediation and patching.
  • Provide desk-side and remote support for 500+ users.