Help Desk Specialist at Dev Technology

Annapolis Junction, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, User Account Access, Trouble Ticketing, Incident Resolution, COTS Applications, Custom Applications, Peripheral Devices, Backup Systems, Operational Activities, Status Reporting

Industry

IT Services and IT Consulting

Description

Help Desk Support Specialist, #1001 Clearance: U.S. Citizenship is required. DHS Secret Clearance required. Candidates with dual citizenship cannot be considered per government requirements. Location: This role is full-time onsite in Annapolis Junction, MD. What You'll be Doing: Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access Log, track, and resolve incidents using the government-provided trouble ticketing system Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution Escalate unresolved issues following the approved Escalation Plan Support the use of COTS/custom applications, peripheral devices, and backup systems Document daily operational activities and participate in status reporting Required Education, Experience, and Skills: Active Secret clearance required. U.S. Citizenship required (dual citizens not eligible due to federal contract requirements). This role supports systems with 24x7x365 uptime. All candidates must be within commutable distance. There are no opportunities for telework. This role supports a 24/7 operations center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year. Who We Are Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management. As a Washington Post Top Workplace award winner for the past TWELVE years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy: Generous and flexible time-off policy Flexible work schedules and telework options, including remote work availability for eligible projects Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more 401K matching with a 5% matching contribution Regular team and company social events including our annual party, happy hours, fitness challenges, and more A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts To learn more about working at Dev Technology, visit Working At Dev Technology Group Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV. SMS Terms and Privacy Notice Dev Technology Group offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Responsibilities

Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access. Log, track, and resolve incidents using the government-provided trouble ticketing system.