Help Desk Specialist (Entry Level, Korean Bilingual) at United Merchant Services

Hackensack, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

29.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows OS, Active Directory, Network Troubleshooting, Microsoft Outlook, Webex, VoIP, VMware, TCP/IP, DNS, DHCP, Customer Service, Korean Bilingual, IT Asset Management, Problem Solving, Analytical Skills

Industry

Financial Services

Description

About Us. Bluu, Inc. is a technology and payments solutions provider headquartered in Hackensack, New Jersey. Founded in 2008, the company develops and delivers Point-of-Sale (POS) hardware, software, and payment processing services for merchants across restaurants, retail, salons, and dry cleaners. Through its brand bluu™ and in partnership with United Merchant Services, Inc. (UMSI), Bluu operates a nationwide network of resellers and branch offices, serving clients across New Jersey, New York, California, and beyond. The company is committed to innovating the merchant experience through SaaS platforms, data analytics, and integrated payment solutions. Full Time Non-Exempt Location: Hackensack, NJ Key Responsibilities * Provide technical support to end users (onsite and remote) * Install, configure, and troubleshoot Windows PCs, printers, and peripherals * Manage user accounts in Active Directory (create, modify, disable) * Support email and collaboration tools such as Microsoft Outlook and Webex * Perform basic network troubleshooting (IP, DNS, DHCP issues) * Install and update software applications * Maintain IT asset inventory (hardware/software) * Escalate complex issues to senior IT staff when necessary * Support and troubleshoot cloud-based phone/VoIP system Required Qualifications * Basic knowledge of IT systems, networks, and troubleshooting * Familiarity with Windows operating systems and basic understanding of virtual environments (VMware) * Understanding of basic networking concepts (TCP/IP, DNS, DHCP) * Strong problem-solving and analytical skills * Good communication and customer service skills * Ability to work independently and as part of a team Preferred Qualifications * Previous help desk or customer support experience (including internships) * Relevant IT certifications (e.g., CompTIA A+) * Korean-English bilingual ability is a plus Physical Requirements * Ability to lift and move equipment up to 30 lbs * Ability to set up and relocate IT equipment (desktops, monitors, printers) Benefits * Group Health Insurance * Employer Paid Life Insurance * Paid Sick and Vacation Days * 401K with matching * Gym Support * Lunch Support * Employee Assistance Program

Responsibilities

Provide technical support for end users both onsite and remotely, focusing on the installation and troubleshooting of Windows PCs and peripherals. Manage user accounts in Active Directory and maintain IT asset inventory while supporting cloud-based phone systems.