Help Desk Specialist at Guaranty Bank & Trust Co

New Roads, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

55000.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Password Resetting, Microsoft Excel, Microsoft Word, Microsoft Outlook, Network Support, Intranet Support, Online Banking Support, Disaster Recovery, Systems Analysis, IT Help Desk, Triage, Prioritization, Website Maintenance, Peripheral Equipment Configuration

Industry

Banking

Description

Description Position Summary: Assist the Information Security/ Information Technology (IS/IT) Manager with daily duties and responsibilities. Provide technical assistance such as trouble-shooting; unlocking and resetting passwords to staff. Must be knowledgeable of standard software such as Excel, Word, Outlook, etc. Reporting Relationship: Direct report to the Information IT Manager & IS/Compliance Officer; indirectly reports to the VP/Chief Operating Officer. MAJOR ACCOUNTABILITIES: 1. Assist the IT Manager in order to achieve the daily duties being performed, while meeting established deadlines. Monitor assigned Information Security Management reports. 2. Help with training of new personnel on the use of the network, outlook, intranet, etc. 3. Perform duties associated with the IT Help Desk: troubleshoot questions and resolve problems in regards to the Bank’s information systems and applications. 4. Responsible in providing information when requested by customers and branch personnel in a prompt, professional, and courteous manner. SPECIFIC DUTIES: Backup the IT Manager in supporting the Bank staff request for assistance via email, telephone and the IT Help Desk online tickets. “Triage” and prioritize based on need, escalating to the IT Manager or Complete Network when warranted. Assist customers with online banking services (internet banking, bill pay, electronic statements, mobile banking, etc.). Perform assigned duties of the IT Manager in her absence. Run and save copies to a laptop of the Loans and Deposits trial balances daily. Assist with updates to the Bank’s intranet; ensuring forms and polices are kept up-to-date and archive out dated versions. Assist with the annual rotation of computers; installs and updates to computers, network hardware and software; and maintenance of the Bank’s network systems. May install and configure peripheral equipment. Assist with managing information and access control procedures. Offer ideas and suggestions on addressing organizational information needs with current technology Assist in developing and testing disaster recovery protocols for the organization's information systems and data processes Assist in managing an IT portfolio of basic strategic and systems related Initiatives and inventory Provides support to the IT Manager in developing and directing the systems analysis, programming, and operation of the in-house electronic data processing (EDP) system 13 Assist in maintain and updating the bank’s website. Work Environment This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some lifting is required. This would require the ability to lift boxes, computers, etc. and bend or stand on a step stool as necessary. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Guaranty Bank and Trust Co. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Responsibilities

This role involves assisting the Information Security/IT Manager with daily duties, providing technical assistance such as troubleshooting and password resets to staff, and monitoring Information Security Management reports. Key duties include performing IT Help Desk functions, resolving system and application problems, and assisting customers with online banking services.