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Help Desk Specialist at Hawley Troxell

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help desk support, Windows operating system, Microsoft office, Hardware troubleshooting, Software troubleshooting, Ticketing system, Peripheral installation, PC hardware upgrades, Technical training, Communication skills, Interpersonal skills, Multitasking, Prioritization

Industry

Legal Services

Description

Description Hawley Troxell is seeking a full-time Help Desk Specialist to support end users in all office locations in Idaho and Washington from our Boise office. This may include assisting end users with solving technical and hardware problems using a ticketing system, software and hardware training, and working with vendors. Requirements The qualified candidate must have a minimum of 1 year of IT help desk experience, exceptional interpersonal and communication skills, as well as the ability to multitask, prioritize, train end users and organize a busy workload. Must possess a strong knowledge of Windows Operating System, Microsoft Office, basic hardware knowledge and experience troubleshooting software incompatibilities, and have experience connecting peripheral components, with PC hardware issues and upgrades. Must be able to lift 25 lbs. EOE.

Responsibilities

The Help Desk Specialist will provide technical support to end users across Idaho and Washington from the Boise office. Responsibilities include managing a ticketing system, performing hardware and software training, and coordinating with vendors.