LOCATION: GETTYSBURG, PA (NOT REMOTE)

Do you have experience in helping troubleshoot computer system irregularities? Take your IT experience to the next level! ACNB Bank, in historic Gettysburg, PA, is looking for a novice techie to perform a variety of duties to support the Help Desk function.

• Being able to provide first-level technical support to our employees (end-users) via phone, email, and in-person.
• Diagnose and troubleshoot hardware and software issues, escalating complex problems to higher-level support as necessary.
• Document all support interactions and maintain accurate records of issues and resolutions in the ticketing system.
• Assist in the setup and configuration of new hardware and software for employees.
• Work independently and part of a hard-working team to resolve IT issues, adhering to policies, creating a safe, risk adverse environment for staff.