Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Help Desk Specialist I/II at MSM Technology, LLC

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Problem Solving, Documentation, SOP Creation, User Training, Technical Support, Escalation Procedures, Customer Service

Industry

IT Services and IT Consulting

Description

Description Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Follows escalation procedures for escalating tickets and incidents to higher Tiers for further troubleshooting and resolution. Responds to telephone calls, email and personnel requests for technical support with professionalism and high end user satisfaction. Documents, tracks and monitors the problem to ensure a timely resolution. Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution. Familiarity with standard IT concepts, practices, and procedures. Other duties as assigned. Requirements Positions available at varying experience levels including 0-2 and 2-4 years. AA degree or equivalent experience. Relevant IT certification like Comptia A+ or Security+ preferred but not required.

Responsibilities

The Help Desk Specialist provides IT support to end users, identifying and resolving technical problems while ensuring high user satisfaction. They document and track issues, following escalation procedures as necessary.