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Help Desk Specialist III at MSM Technology, LLC

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Problem Solving, Escalation Support, Documentation, SOP Creation, User Training, ITIL, ISO Best Practices, Comptia A+, Security+

Industry

IT Services and IT Consulting

Description

Description Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Provides escalation support for complex technical issues that are elevated from Tier I/II for further troubleshooting and resolution. Responds to telephone calls, email and personnel requests for technical support with professionalism and high end user satisfaction. Documents, tracks and monitors the problem to ensure a timely resolution. Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution. Familiarity with standard IT concepts, practices, and procedures, to include ITIL and ISO best practices. Other duties as assigned. Requirements 4-6 years of relevant experience required. AA degree or equivalent experience. Relevant IT certification like Comptia A+ or Security+ preferred but not required.

Responsibilities

The Help Desk Specialist III provides IT support to end users, identifying and resolving technical problems. They also document and track issues to ensure timely resolutions and support the creation of technical documentation.