We are seeking one bilingual Level 1 Help Desk Specialist to provide remote virtual support to users of the Workday Financial System. The role involves providing advanced user support via MS Teams, developing FAQs and other documentation, analyzing user trends, and assisting in the training of junior helpdesk specialists. This is a one-year remote contract requiring a Reliability security clearance and up to 5 years of relevant experience. The ideal candidate will have strong expertise in Financial Systems such as Workday, SAP or Freebalance, and the ability to support critical projects. If you are ready to take on challenging and impactful work, apply today.

• Must have an active Reliability clearance.

QUALIFICATIONS

Reliability Security Clearance.
Proven experience as a helpdesk specialist.
Strong expertise in Workday.
Bilingual FR/EN

SUMMARY

If you’re qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

RESPONSIBILITIES

Review quick user guides.
Attend training sessions.
Provide advanced user support.
Liaise with users and technical staff.
Record solutions.
Monitor compliance.
Provide updates to users on advanced support requests.
Refer complex questions to the appropriate subject matter/technical experts.
Update job aids.
Develop and maintain FAQ’s.
Conduct bi-annual user satisfaction surveys.
Develop, implement and participate in the distribution of helpdesk process documentation.
Assist in the development of a comprehensive training plan.
Assist in the training/on-boarding of junior specialists.